Shipping is free in the US for now! Everywhere else is a
flat rate of $10. 

We strive to provide expedited shipping globally. We use a private logistics firm to fulfill all orders. Generally, they will ship the same business day, or the next business day depending on the time of the order. Tracking is generated where possible, and each country has unique rules on importation that can determine the time it takes for delivery. We try to shoulder the costs related to your shipping, but will not cover importation duties and taxes in a country-specific manner. Note that some issues that can delay shipping relate to the use of languages not represented by roman letters.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused.  You’ll also need the receipt or proof of purchase. The reason for returning must also be given and needs to be for reasons unrelated to customer error. Customer errors are such things as misunderstanding the product use or bottle size. Anything clearly described on our website and product page cannot be used as a reason for a refund, as the buyer should be aware of those details when purchasing the product.

If you have used the product, SWIFF, and are unsatisfied with the results, please contact us to see if you are using it properly. SWIFF is a new type of product so it can take some time to get used to applying it. We'll ask you to take the SWIFF Challenge and if you don't smell the difference, we'll happily give you a refund. That's our satisfaction guarantee.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at contact@swiffspray.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you used free shipping, you will be responsible for the return shipping and handling costs.

You can always contact us for any return questions at contact@swiffspray.com, and we will strive to do our best.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do, we're so confident you'll love SWIFF that we'll
refund you if you're not satisfied after using SWIFF. Take the SWIFF Challenge and if you can't smell the
difference, we'll send you a refund.

If your order is not complete or not correct, please email us at contact@swiffspray.com or write a message on the Contact Us page, and we'll fix the problem asap.

Unfortunately, we cannot accept returns on sale items or gift cards.

SWIFF is made in the USA and Australia, to make sure we can
monitor the quality and distribution of our products. It was invented in Japan at the University of Tokyo by SWIFF Co-Founder and scientist, Dr JJ Richardson.

Yes! SWIFF is hypoallergenic, as are all the ingredients.
That means there are no allergens in the formulation: No peanut, soy, milk,
dairy, egg, wheat, nut protein, fish, or shellfish!

Yes! SWIFF does not contain any aluminum; it’s just two safe
natural ingredients.

SWIFF lasts almost indefinitely, but we encourage you to use
your bottle within 12 months of purchasing. Some discoloration of the nozzles
can occur after spraying, when bottles are left for a long period of time. Rest
assured, the liquid inside of the bottle is unchanged and the product will work
normally without discoloring your objects. If the liquid inside the chamber is
brown, leaking between the two chambers may have occurred. The odor
neutralization and odor protection properties of SWIFF will still work as
intended, but some discoloration of white fabrics can occur, so please be
careful.

Yes! Silver is completely safe for humans and has
been used for over 6000 years as a medicinal antimicrobial. It's actually one
of the safest metals in existence as it doesn't interact with really anything
in our body. Read more about the safety of silver from this Dartmouth
University explainer here.

Yes! The total volume is 30 mL, far below the 100 mL maximum
allowed by TSA in the US. Moreover, it’s water-based, non-flammable, non-toxic,
and has no VOCs, parabens, accelerants, or fragrances. Like any closed bottle,
cabin pressure can cause leakage, so give it a quick check after take-off
and landing. 

Many washes! But we recommend re-applying after 5 washes or
if your clothes start to smell again. 

Yes! The organic plant antioxidant naturally occurs in
healthy foods and drinks like chocolate and wine. The amount of silver in the
coatings only harms odor-causers and is millions of times less than
what would be needed to harm a single fish.

Additionally, unlike other sprays, we don't use any
propellants and volatiles. Not only are these harmful to us and the
environment, they can pose health issues for pets, too (especially birds!).

SWIFF has no smell after drying and is fragrance free. The
plant antioxidant has a faint smell of grapes (or wine, as both are high in
plant antioxidants), but normally only our mascot Sniffy can smell that. Dried,
you and your clothes are odorless.

Silver has been used for thousands of years as an
antimicrobial agent as it is naturally available and relatively abundant. It
was only with the advent of synthetic antimicrobial agents that it fell out of
favor. However, it has recently re-emerged for use, especially for killing
odor-causing microbes, because it is safe, non-toxic, environmentally friendly,
and doesn't lead to antimicrobial resistance. You can read more about it on
our blog.

SWIFF has been tested on white silk, white cotton, white
polyester, and untreated leather amongst other fabrics and we have not seen any
staining yet. Apply SWIFF normally, just be sure to not over-apply, and if you
are really worried rinse SWIFF off 5 min after application. 

The colorless plant antioxidants stick to any surface on the
molecular level, and hold the silver in place so that the coatings can have
long-lasting antimicrobial activity.

It's a good idea to wipe both nozzles once you fully finish
spraying something. This removes any residual plant antioxidant and silver so
they don't clog or discolor the nozzles.

SWIFF will end up coating the dirt, oil, and microbes on
your clothes instead of coating the fabrics. This means SWIFF will wash off
faster as these nasty things are washed off. That's why we recommend spraying
clean clothes!

If you really need to quickly get SWIFF off a solid surface
like metal, ceramic, or glass, use soap, water, and a sponge. If you need to
remove it from a porous surface like fabric, treat it with your stain-remover
of choice as those will break down the plant antioxidant. Otherwise, SWIFF
gradually comes off after multiple washings as the cloth fibers fray
and wash off a little during each wash.

If you are wearing a tank-top, or going shirtless at the
gym, you can spray SWIFF directly on your skin and get the same anti-odor
effects. It won't wash off from your sweat, but will wash off skin with
vigorous washing with soap and water.